Last Updated: 11/30/23
Thank you for choosing Alkaline Herbs for your supplement needs. To ensure a smooth shopping experience, please review our Shipping & Payment Information below:
Shipping Information:
1. Processing Time:
- Orders are typically processed within 1-2 business days of receiving payment. Processing times may vary during peak seasons.
2. Shipping Methods:
- We offer standard and expedited shipping options. Shipping costs and estimated delivery times will be provided during the checkout process.
3. International Shipping:
- We ship internationally. Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These charges are the responsibility of the customer.
4. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the status of your shipment through our website or the carrier's tracking service.
5. Shipping Address:
- Please ensure that your shipping address is accurate during checkout. We are not responsible for lost or delayed shipments due to incorrect address information.
6. Delivery Issues:
- If you encounter any issues with the delivery of your order, please contact our customer support at AlkalineHerbs.ca@gmail.com for assistance.
Payment Information:
1. Accepted Payment Methods:
- We accept the following payment methods:
- [List of accepted payment methods, credit/debit cards and PayPal
2. Payment Security:
- Your payment information is secure with us. We use industry-standard encryption to protect your sensitive data during the payment process.
3. Order Confirmation:
- Upon successful payment, you will receive an order confirmation email. Please keep this email for your records.
4. Order Modifications and Cancellations:
- Once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.
5. Pricing Information:
- All prices on our website are listed in Canadian Dollars. Prices do not include shipping costs, which will be added during the checkout process.
6. Sales Tax:
- Sales tax, if applicable, will be calculated and displayed during the checkout process.
Contact Information:
For any further questions or assistance regarding Shipping & Payment, please contact our customer support at AlkalineHerbs.ca@gmail.com
Thank you for choosing Alkaline Herbs. We appreciate your business and strive to provide a seamless shopping experience.